An implementation of Harvester Operating System begins with a set of conversations in which we listen carefully to the concerns of your leaders and key actors in the organization. Next we prepare a meeting in which we show you our diagnostic interpretations, and together we explore possible paths to a different future. From there we begin to design and implement small improvements, demonstrating the kinds of results you can expect.
Most business processes and management software today do a poor job of revealing bottlenecks and breakdowns that persist in the coordinations and activities underlying the process. Once you and we conclude that a particular process is suspect – likely a source of a lot of waste or of opportunities to substantially improve the company’s performance – we not only review standard reports produced by current systems, but conduct interviews with process participants including potentially employees, customers, partners, and suppliers.
We draw maps of important coordinations and coordination patterns in your organization to help us to make assessments about the impacts and implications of particular sources of inefficiencies and waste – precisely how and at what levels do they impact the bottom line. In design of the Harvester platform, we take seriously the proposition that to operate at its best, the parties involved must really act as autonomous, responsible individuals each giving their best. If you don’t give someone the opportunity to decline, you can’t trust the promise you’ll get. Breakdowns are inevitable; the senior question is how quickly and effectively you respond to them.
